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WHAT IS
EMERGENCY TELEPHONE NOTIFICATION?
Introduction
The Emergency Response, The Dialing Engine, is a powerful emergency
response outbound mass message delivery notification system designed
to enhance communications between Agencies, Corporations, Organizations,
Governments, and their Communities. The Emergency Response ensures
fast contact between Emergency Response, Public Relations and Safety
Teams and their targeted or mandated contact groups.
Fast, Accurate Dialing Campaigns
Capable of rapid out-bound calling campaigns to up to 10,000 different
telephone numbers with up to seven individual calling groups, each
with its own set of dialing rules. The Emergency Response is designed
to call each member of each group and deliver a pre-recorded voice
or voice to e-mail message. If it is unable to deliver that message
it will keep trying until its program tells it to stop, and each
time it tries a delivery it logs the time, date and numbered attempt.
Modular Open System Architecture
Scalable from 4 to 240 ports, this powerful server based out-bound
notification system has been developed by VoiceGate’s award
winning design team to provide fast, manageable calling campaigns
to thousands of telephone numbers, in a very short period of time.
Designed to open industry standards, and powered by Microsoft*
and Intel* telephony and Server based technologies, VoiceGate ensures
your system can easily expand to contact a greater number of people
in a shorter period of time, as well as accept new technologies
as they come available. VoiceGate future proofs your communication
investment making VoiceGate designed products the right choice for
your needs today, and well into the future.
HOW DOES
EMERGENCY NOTIFICATION SYSTEM WORK?
Delivering Flexibility and
Ease of Use
The Emergency Response, Mass Messenger allows for set-up of up to
100 calling groups, each with their own dialing rules and individual
customized message. Each group can be prioritized over the other
in out-dialing sequence and the system will cascade the dialing
campaign from one group to another. Alternatively, for dire emergency
situations, a simple command launches an out-bound dialing campaign
to each number in all groups.
Administrators can have the system notify one group, or all groups,
with a simple click of their mouse.
Administrators can have the ability to abort a notification sequence
and re-start it from the last number dialed; or, they have the ability
to re-set a sequence and re-start the notification campaign from
the beginning of the dialing list should they so desire.
Cross Media Messaging
The system allows messages to be sent in three mediums: Text to
speech (tts), pre-recorded voice and e-mail. Administrator’s
must choose between voice or TTS but can have the option to send
e-mail notification in addition to either TTS or voice messages.
If an e-mail notification is sent, it is sent as a WAV file attachment
of the voice message currently being delivered; or, as a simple
text message of the TTS message that would be delivered by phone
notification. Flexible dialing rules around residences or individuals
can allow both voice and e-mail message delivery: if a message can
be delivered, The Emergency Response will do so, even if its target
is on-line when a dialing campaign has been launched**
The e-mail notification is great for rural communities where dial
up Internet access is still widely used and The Emergency Response
trying to send a message and the called party is on-line tying up
their phone line blocking the message delivery attempt(s). Now,
even if the called party is on their computer, the system can attempt
to contact them to deliver an important message or information update.
HOW DOES
IT BENEFIT MY ORGANIZATION?
Improve Target Audience Relations
Communities surrounding any facility that may experience a catastrophic
event that would adversely affect people living nearby will feel
more secure knowing the Emergency Response Team has the capability
to quickly notify, and give instructions on how to deal with adverse
events that could affect their person, family, property, or community.
The Emergency Response is a high-profile tangible commitment to
ensuring community safety by providing timely, accurate information
increasing the level of communication between Emergency Response
or Public Relations teams and their targeted audiences.
Enhance community service and involvement by promoting specific
community safety goals and objectives in a cost effective, timely
manner. Response, Safety or PR teams can include community, employees,
management and even the media in communication drills and exercises:
this gives all parties an increased sense of involvement and safety.
Improved Inter-Organizational
Communication
Including senior members of the organization managing The Emergency
Response’s dialing lists ensures management and facilitators
are informed of all messages it sends, immediately making them aware
a dialing campaign has been launched. Remote members of these organizations
can be notified by e-mail keeping them informed without incurring
long distance charges; however, in the case of a real emergency,
these members can be notified real time, at their option.
On-Going Up-To-Date Bulletins
All members of the dialing community will benefit from continued
communication after the initial emergency bulletin has been delivered.
Emergency Response or PR Administrators can provide a continuous
on-going stream of information regarding the event currently taking
place by simply recording a message and re-launching the The Emergency
Response pre-programmed permission based dialing campaign.
HOW WILL
IT SAVE MY ORGANIZATION TIME AND MONEY?
Free up Valuable Human Resources
Use The Emergency Response to perform all out-bound dialing campaigns
for emergency or public awareness reasons. No need to hire and dedicate
individuals to perform this task. Simply click a button on the Administrator’s
Terminal, record or type a message, and let The Emergency Response,
The Dialing Machine, do the rest.
Save on Administration –
Data Base Integration
Use the The Emergency Response, Mass Messenger to free administrator’s
from timely re-entry of data or keeping separate lists for notification
campaigns by implementing its optional data base module. Simply
upload the list of names, numbers and addresses from the central
corporate database, set the dialing rules around each number or
household, and you are ready to immediately administer or co-ordinate
an out-bound dialing campaign.
When a campaign is finished, The Emergency Response will provide
clear, concise reports detailing who was called, how many times
they were called, how many attempts were made to deliver a message,
and if the message was delivered.
If an unsuccessful delivery was made, a click of the mouse will
tell the system to re-dial all numbers to which it has had marked
as “unsuccessful delivery attempt(s)”.
Limit Liability
The Emergency Response not only facilitates rapid dissemination
of critical information limiting the dialing community’s exposure
to potentially catastrophic events, it also keeps meticulous records
of every dialing attempt, every number dialed, how many times it
was dialed, when it was dialed, if it successfully delivered a message
and even if it delivered the message to an answering machine! Organizations
using The Emergency Response to stay connected with their dialing
community will benefit by holding the proof that attempted, or successful
delivery of critical information and messages had indeed taken place
– in time, every time.
INDUSTRIAL
STRENGTH AND RELIABILITY
Industrial Grade***
Microsoft* and Intel* based, The Emergency Response is designed
to function in even the most arduous environments. As an optional
upgrade, VoiceGate can design the system’s platform as a rack
mounted industrial grade server. Designed to Military specifications,
The Dialing Engine’s industrial grade server will ensure peace
of mind when the time comes for action.
Protect Valuable Data Records
RAID 1 controllers are a standard offering ensuring real time, mirrored,
back up of valuable data. Hard drive redundancy can protect your
system form down-time or failure when you need it most: protecting
your organization and the dialing community.
Data Archiving
The Emergency Response can be configured with a DVDR to provide
back up of valuable data on all dialing campaigns and even critical
administrative keystrokes. Automated archival and easy retrieval
of data from a DVD is an economical and efficient way to store data
on a long-term basis, protecting your investment today and into
the future.
APPLICATIONS
FOR OUR AUTOMATED NOTIFICATION SYSTEM:
Chemical Manufacturers
Disaster Response
Environmental Agencies
Fire Departments
Hazardous Material Processing Stations
Medical Agencies
Military
Municipalities
Penal and Half Way Houses
Police
Power Facilities
Virus and Disease Research Facilities
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